Return and Replacement Policy

Return & Replacement Policy

At AnalogLife Pvt Ltd, we take pride in delivering high-quality, innovative medical simulation products. Our Return and Replacement Policy is designed to ensure customer satisfaction while maintaining the integrity of our products. Please review the following terms and conditions for returns and replacements.

1. Eligibility for Return or Replacement

We accept returns or replacements under the following circumstances:

• Damaged or Defective Products: If the product you receive is damaged or defective upon delivery, you are eligible for a replacement or return. Please contact us within 7 days of receipt to report the issue.

• Incorrect Product: If you receive a product different from the one you ordered, we will replace it with the correct item at no extra cost. Please inform us within 7 days of delivery.

• Product Malfunction: For devices that malfunction within the warranty period due to a manufacturing defect, we offer a replacement or repair service. Specific warranty details are included with each product.

2. Conditions for Return

For a return or replacement to be processed, the following conditions must be met:

• The product must be unused, and all original packaging, manuals, and accessories must be included.

• You must provide proof of purchase, such as an invoice or order confirmation.

• The product should not have any visible signs of wear or damage caused by misuse or mishandling.

3. Non-Returnable Items

Due to the specialized nature of our products, we do not accept returns or replacements for:

• Products damaged due to improper use or negligence.

• Customized or modified products made according to specific customer requirements.

• Items without their original packaging or missing accessories.

• Any item after 7 days of receipt, except for those covered under the warranty period for malfunction.

4. Replacement Process

If you are eligible for a replacement, follow these steps:

• Contact our Customer Support team at support@naloglifes.com within the stipulated time frame.

• Provide your order number, details of the issue, and any supporting documentation (such as photos of the defect or damage).

• Once your request is verified, we will arrange for the product to be collected and replaced at no additional charge.

• Replacements will be processed and shipped within 10-14 business days, subject to availability.

5. Return Process

For returns:

• Contact our Customer Support team at analoglifes@gmail.com to initiate the return.

• Upon approval, you will receive instructions on how to return the product. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

• Once the product is received and inspected, we will process your refund within 7-10 business days.

6. Refund Policy

Refunds for eligible returns will be processed in the original form of payment, minus any applicable shipping or handling fees. If the return is due to a defective product or our error, we will cover all associated costs.

7. Warranty

All of our simulation products come with a 1-year limited warranty that covers manufacturing defects. This warranty does not cover damage due to normal wear and tear, misuse, or unauthorized modifications.

8. Contact Information

For any questions or assistance regarding returns, replacements, or refunds, please reach out to us at: info@analoglifes.com.